FAQ's

FAQ's

We’ve provided answers below to a number of frequently asked questions. 

If you require additional information then please use the form on our Contact Page or call 0429 327 099. 

How do I purchase an artwork displayed on the Online Exhibition?

Once you’ve chosen your artwork, simply click on the ADD TO CART tab.  If you’re satisfied with the cart totals shown and you want to purchase one painting only, click on the PROCEED TO CHECKOUT tab.  Enter your billing details on the CHECKOUT page. 

Your order will then be confirmed by email and a ‘Reserve’ will be placed on the artwork.  We will advise you of the cost of shipping to your specified delivery address.

You can then finalise your purchase by making your payment directly into the specified bank details shown in the Direct Bank Transfer section shown below your order.

Who is responsible for the cost of Shipping and Insurance?

This is the responsibility of the buyer and will be calculated according to the size and weight of the artwork and your specified delivery address.  It is also our requirement that insurance is included in the shipping cost. Our courier is Australia Post who offer insurance cover at a minimal cost.

Can I request a full refund if the artwork is damaged in any way?

Yes, as insurance is added to the cost of shipping, your purchase will be covered for any damage which may have occurred during delivery.

When you notify us of a return, we do not release payment to the artist concerned until satisfactory resolution of your claim.  We allow a period of 10 days from the date of dispatch in which you may make a claim and return the artwork to obtain your full refund. 

What if I’m not completely satisfied with artwork? Can I still return it for a full refund?

We would offer a full refund if the artwork displayed on the exhibition site totally and clearly misrepresents the item you have received, or it is not the artwork you ordered.  We will also accept a return if the artwork received is significantly different in size or weight from that published on our website. Please note however that overall sizes of works are often approximates. 

What is NOT covered in your returns policy?

We will not be able to offer refunds if you simply change your mind or if there are minor differences in colour between the item’s photograph on our exhibition site and the actual artwork.  It should be noted that due to inherent limitations of computer screens and photographic equipment, we cannot guarantee accurate representation of colours.

How soon can I expect to receive the artwork?

We normally calculate the cost of standard shipping which takes between 2 and 8 business days.  If the item is required urgently, please let us know and we’ll calculate the cost of Express Post which takes just one business day.  Australia Post have advised that there may be some delays with international delivery times due to COVID-19 disruptions.

Contact Us

We are here to help so please send us your query.

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Location

Kogarah School of Arts

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